our products FAQs
Our products are small batch artisan made, cooked and packaged to order. Always fresh! Party favors also available by special order.
How long will it take for me to get my caramels?
Please allow 48 hours for order processing and cooking. Once shipped, your caramels should arrive in 3-5 business days.
Are your caramels gluten-free?
TFK caramels are not certified gluten-free but we do not use any wheat in our caramels.
Do your caramels contain dairy?
Yes, our caramels contain fresh milk, cream and butter.
At The Fraiche Kitchen, we are committed to sustainable food practices. We use USA made, bio-degradable cellophane to wrap our caramels. And our recyclable boxes are 100% recycled content (65% post-industrial and 35% post-consumer). All of our packaging meets FDA requirements for direct food contact.
Can you ship your caramels in hot weather?
Yes, we will ship your caramels with ice-packs during hot weather.
What is your return policy?
Let us know within 30 days if you are not 100% satisfied with your order and we will refund your money.
How much is shipping?
We charge a flat rate of $4.95 for shipping within the US. Shipping is free if you order more than $50 worth of caramels to be shipped to one address. We ship by US Postal Service.
Do you ship internationally?
No, we do not.
How should I store my caramels?
If you would like to save your caramels for later, store your caramels in an airtight container in the refrigerator or freezer.