our products FAQs
Our products are small batch artisan made, cooked and packaged to order. Always fresh! Party favors also available by special order.
How long will it take for me to get my candy?
Candies are made to order. Please allow 48 hours for your order to be processed, made and packaged. Once ready, please allow 3-5 business days for shipping. You will be notified with tracking information once your order ships.
Are your caramels gluten-free?
Yes! TFK sea salt caramels are not certified gluten-free but we do not use any wheat or gluten products in our caramels.
Do your caramels contain dairy?
Absolutey! Our caramels contain fresh cream and butter.
At The Fraiche Kitchen, we are committed to sustainable food practices. We use USA made, bio-degradable cellophane to wrap our caramels. And our recyclable boxes are 100% recycled content (65% post-industrial and 35% post-consumer). All of our packaging meets FDA requirements for direct food contact.
Can you ship your caramels in hot weather?
Yes, we will ship your caramels with ice-packs during hot weather.
RETURNS & EXCHANGES
I ACCEPT CANCELLATIONS
I gladly accept cancellations - Please request a cancellation within 12 hours of purchase.
THE FOLLOWING ITEMS CAN'T BE RETURNED OR EXCHANGED
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
But please contact me within 10 days if you have any problems with your order. Our goal is 100% satisfaction.
How much is shipping?
We charge a flat rate of $10.35, plus $3.00 for additional items, for shipping within the US. We ship by US Postal Service. Tracking numbers will be provided upon shipment.
Do you ship internationally?
No, we do not.
How should I store my caramels?
If you would like to save your caramels for later, store your caramels in an airtight container in the refrigerator or freezer. Please remember, all food products are fresh, with no preservatives, and therefore perishable.