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FAQs

How long will it take for me to get my candy?

Candies are made to order. Please allow 48 hours for your order to be processed, made and packaged. Once ready, please allow 3-5 business days for shipping. You will be notified with tracking information once your order ships.

 

Are your caramels gluten-free?

Yes! TFK sea salt caramels are not certified gluten-free but we do not use any wheat or gluten products in our caramels.

 

Do your caramels contain dairy?

Absolutely, our caramels contain fresh cream and butter.

Can you ship your caramels in hot weather?

Yes, we will ship your caramels with ice-packs during hot weather.  

returns & exchanges

I accept cancellations

I gladly accept cancellations - Please request a cancellation within 12 hours of purchase.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

But please contact me within 10 days if you have any problems with your order. Our goal is 100% satisfaction.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

ONLine Store

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We reserve the right to refuse service to anyone for any reason at any time.


You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

shipping policy

Business days are Monday through Friday, excluding holidays determined by USPS. For each individual order, we select a ship via USPS to provide both value and speedy delivery. Please note that customers outside the USA shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.